• Free Pick Up from our WA DC. Our DC is in Port Kennedy, WA. Collection times: Monday - Friday 9am - 1pm. Orders are generally ready to collect next business day.
• Flat rate Parcel Post (tracked) $10.60 Australia-wide. ETA 5-10 business days from order fulfillment.
• Flat rate Express Post (tracked) $14.10 Australia-wide (excludes aerosols). ETA 1-3 business days from order fulfillment.
• Discounted Express Post $10 on orders $100 (excludes aerosols + wholesale orders) ETA 1-3 business days from order fulfillment.
• StarTrack National Premium ATL Australia-wide (excludes aerosols) ETA 1-4 business days from order fulfillment.
• Hair Spray purchases of 3+ cans have extra charges applied by the carrier. Please note that in order to access "free delivery to school" shipping method, there is a limit of 2 aerosols per order (please pay for shipping to your home if you require more). All aerosols are limited to "road only" services. Please contact us for a quote if you have any questions about your purchase of aerosols: Hello@SchoolPonytails.com.au 
• XS Parcel/Large Letter (untracked) $3.60 Australia-wide. We don't recommend this shipping method, as it's known to take 2-3 weeks to arrive. 
• International rates calculated at Checkout, or email us for a quote: Hello@PonytailsAndFairytales.com.au
• For further info, see our Shipping Policy.

In many cases, we're in-stock and ready to ship next business day.

Backorders are also known as Pre-Orders. Pre-orders are signified by the "Add to cart" button being replaced by a "Pre-Order" button, as well as notifications relating to timeframes that pop-up on the Product Page/s, and on the Cart Page, to ensure it's clear that there may be a wait for these items.

If you have any questions about your order, please reply to your Order Confirmation email (that way we have your order specifics handy!), and we'll be most happy to help!

If you've selected a custom item, or an item that is out of stock, the following information about "Pre-Orders" is important:
1. All pre-orders are accepted with a non-refundable pre-payment.
2. Items are manufactured to demand, with up to a 4-8 week turnaround + shipping to your door.
3. Although we always quote 4-8 weeks, it is likely your items will be with you well within this time period. We're much happier to be "safe than sorry"!

Shipping of pre-orders

If you've added other items to your cart that are in-stock now, we'll be in touch to see whether you want us to ship everything together, or add in a second shipping fee. As a default option, we will post your order once everything is in-stock.

NOTE: Covid-19 inbound and outbound freight delays. This is a fluid situation, please see our Shipping Policy for the most up-to-date information. For Personalised products and t-shirts, see the details about order turnaround on the product page.

See our Colour Guide here

See our Bow Style Guide here

See our Bow Size Guide here