• Did you check to see if we have your colours and styles in-stock now? If so, we can ship now. If not, please proceed with the custom order.
• We have access to 196 ribbon colours, however some rare colours may not be showing in our list as there is a ribbon printing customisation fee applicable for those shades. Email us at Hello@SchoolPonytails.com.au if you can't see your colour.
• Need help colour matching? Email us a picture of your uniform +/or logo, and we'll send you our recommendations. Hello@SchoolPonytails.com.au
• Pictures shown depict the STYLES available. For more information on Colour, Style, or Size, see the tabs below.  
• See also: Pre-Orders + Backorders (in the tabs below).
• If you have any questions about your order, please reply to your Order Confirmation email, and we'll be most happy to help!

• Orders are processed next business day
• Australia Post options available at the Checkout
• Free Pick-Up available from our Port Kennedy (WA) warehouse
• For more info, see our Shipping Policy

In many cases, we're in-stock and ready to ship next business day.

Backorders are also known as Pre-Orders: You'll know if your item/s are in-stock or available on pre-order by the status messages.

1. All pre-orders are accepted with a non-refundable pre-payment.
2. Lead times are noted on the product pages. EG Ribbon items are manufactured to demand, with up to a 4-8 week turnaround + shipping to your door.
3. Although we always quote 4-8 weeks, it is likely your items will be with you well within this time period. We're much happier to be "safe than sorry"!

Shipping of Pre-orders:
If you've added other items to your cart that are in-stock now, we'll be in touch to see whether you want us to ship everything together, or you can add in a second shipping fee. As a default option, we will post your order once everything is in-stock.

If you have any questions about your order, please reply to your Order Confirmation email (that way we have your order specifics handy!), and we'll be most happy to help!

Need something in a specific timeframe? Email Hello@SchoolPonytails.com.au with your enquiry.

View our Colour Guide here

View our Style Guide here

View our Size Guide here